At Bharat Fintech Summit, industry leaders explore how modern collections strategies are evolving into intelligent, customer-centric growth engines powered by AI and data.

The discussion focuses on building data-driven, trust-first frameworks where repayment journeys feel safe, transparent, and empathetic. From AI copilots and predictive delinquency models to personalized outreach and humane automation, the panel examines how collections can move beyond cost control to become a strategic lever reducing NPAs while strengthening long-term customer loyalty.