Unlocking MSME Lending Growth: Intelligence, Inclusion and Responsible Finance

India’s MSME sector is the backbone of the economy, contributing significantly to GDP, employment, and exports. Yet, despite a ₹30+ lakh crore credit opportunity, access to the right finance at the right time and right pricing remains a challenge.

In this candid and insightful conversation, industry leaders discuss the real bottlenecks in MSME lending and how AI, intelligence, and responsible finance can unlock the next wave of inclusive growth.

  • The top 3 structural challenges in MSME lending
  • Why “one-size-fits-all” loan products fail MSMEs
  • The importance of value, rate, time, and pricing alignment
  • How AI can transform MSME lending across the value chain
  • AI-assisted sales: Improving RM productivity & conversion rates
  • Intelligent underwriting beyond traditional rule-based engines
  • Leveraging alternative data & digital footprints
  • Responsible finance & inclusion in the non-GST segment
  • Human + AI collaboration: Why empathy still matters
  • Building adaptive credit models for a dynamic economy

AI is not here to replace humans in MSME lending — it is here to augment human intelligence, enhance underwriting precision, improve sales effectiveness, and democratize access to credit.

With increasing digitization (GST data, digital payments, marketplace footprints), India stands at the cusp of building a smarter, more inclusive lending ecosystem.

Speaker

Pushpendra Singh

Pushpendra Sharma

Co-founder

Ndia5

Vikas Arora

Vikas Arora

President & Business Head

Shriram Finance Limited

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