AI in Action: Redefining Performance, Personalization & Purpose in Banking
AI in banking is no longer experimental — it’s operational.
In this insightful conversation, Abhijeet Bhattacharjee, Chief Information Officer, Utkarsh Small Finance Bank, and Jinand Shah, Chief Innovation Officer & Managing Director, OPL Innovate, join Sameer (M), Founder & CEO, The Digital Fifth (Moderator) to explore how AI is transforming both performance and purpose in modern banking.
From predictive decisioning to conversational AI, the discussion goes beyond automation — into responsibility, empathy, and long-term value creation.
- What You’ll Learn:
- How AI is driving operational excellence and smarter, predictive decisions
- Reimagining personalization through conversational and generative AI
- Balancing automation with empathy in digital banking journeys
- Embedding fairness, transparency, and inclusion into AI systems
- Using AI not just for efficiency but for sustainable, purpose-driven growth
For banking leaders, fintech innovators, and AI practitioners, this session offers a practical lens on deploying AI responsibly while scaling impact.
